Baden Backyard offers a 30-Day Return Policy. If you are not satisfied with your purchase, you may return items in the original condition they were received in within 30 days of the original purchase date. Items must be unused to receive the full merchandise refund. If you return items that were part of a promotion, your refund may be reduced. All eligible return items must have been purchased on badenbackyard.com. Badenbackyard.com will not accept returns from items purchased elsewhere.
Unless you receive a defective or incorrect item, shipping and handling charges are non-refundable. Customers are also responsible for shipping and handling on all return orders. Refunds will be issued in the same form the product was originally purchased. If you have a defective item, please see our warranty page.
In order to process a return please see the steps below:
- Please fill out the below return request. A Return Authorization Form (RA) will be provided to you.
- Once you receive the RA, ship the product and original Proof of Purchase/Order Number with the Return Authorization Form.
- Please make sure the RA# is clearly marked on the outside of your package. Postage and all shipping (and insurance costs, if desired) shall be paid by the customer. Shipping instructions will be sent along with the Return Authorization Form.
- Once Baden receives the product and processes your claim, a refund will be issued. Please allow up to 30 business days to fully process your return payment.